How long has crashplan been around

No file restrictions, and no surprise fees. Our Free Trial gives you complete access to the full CrashPlan experience. This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again. Watch and see if CrashPlan features can help your business. CrashPlan makes it easy - and worry-free. No file size restrictions No additional charge for space.

External drive backup Included for no additional cost. Customer File Retention Our cloud backup allows you to keep your deleted files for up to 90 days.

Ransom Recovery Restore your files to the latest versions without paying a ransom for them. Continuous Backup Runs automatically in the background. Dedicated Support Support staff available by chat and email.

Restore files from any computer Restore via desktop app or browser. No charge to restore your files. Easy Set-up. More from our Support site: How backup works How to get started. Simple Pricing. More from our Support site: How to add or remove a computer from account Subscription Support.

Dedicated Support. More from our Support site: Resource hub Help desk. In-house IT professionals, we get you. Continuous Backups and Multiple Backup Sets. More from our Support site: Manage your backup Create backup sets.

Smart, easy file backups. CPU usage Create a custom schedule. For a little more than twice the price of the single computer unlimited data plan, you can backup up to 10 computers! Overall the software is quite easy to use and for the price, definitely worth looking into. That said, their upload speeds are atrocious. Backing up a large set of files can literally take months with CrashPlan.

It speeds up a hell of a lot if you turn data-deduplication to a minimum on the advanced settings! I recently signed up for Crashplan for Small Business. It has been a terrible experience. The app was changed from Home to Small Business and was working fine.

Overnight I had a different app interface and I had no idea why. I suspected it was a mistake. When I contacted customer service I was told no tech representatives were available.

On Monday I called and again no tech people were available. I am giving up and finding an extra backup service until someone eventually has time for me if ever. When crashplan forced everyone to crashplan pro, they hiked the price and killed the support. Not happy now! I have used CrashPlan for 3 years and have been happy until now. Despite active emails and multiple phone calls in the last 10 days, the tech support has been moronic and my request fr a refund totally ignored.

When I called in today the woman said she could not hear what I was saying because the room she works in is so loud! Never had that response on a tech call before. Needless to say I will not be renewing and no longer trust the company. Crashplan has been one of the best finds for me in the last 12 months, except that since the latest update to 4.

Such a huge disappointment as it had suited my needs very well until now. No, Crashplan does not support so called bare metal backups. For the Mac you can use a program called SuperDuper. Excellent software and company! Or must it be one of my computers?

Hello Jaime, You can most definitely access the files from any computer as long as you remember your username, password and the encryption key, if you have one. If you have a smartphone, you can use the iOS or Android app to quickly download it.

On the page, you can select either individual files or whole folders which can downloaded as a zip file to be downloaded. The only limitation using this feature is that each individual restore cannot be more than MB in size. I understand your purpose, you might want to quickly have access to your files where ever you go. The problem is — while its possible , it might not be as quick as other cloud storage services like SugarSync , DropBox or Bitcasa ; or for that matter the CrashPlan mobile apps themselves!

CrashPlan being a backup service, its main priorities are backing up and restoring files, where it definitely excels — so instant access online is not one of its strong suits. Then your disk crashes. Do you have to restore it MB at a time? No — this limit is only applied when restoring via the website.

I used crashplan pro for several years and had all my computers backed up, paid for their premium plan but 2 of my computers were put off line for technical reasons, I did not know at the time but a hard drive crashed completely. My contract did not decrease in cost they just deleted everything. So unless you intend to use it everyday I would recommend going elsewhere.

It is loke renting a storage box for 3 years coming back a year into the contract and finding that they had emptied the bow and rented it out to someone else but continued charging you because younever visited your box…. CashPlan has been struggling for a week with some of its servers at end of October The problem is still not resolved and backup are not possible.

There have been rumours of throttling but CrashPlan has always denied that fact. They might be simply using other techniques to limit the bandwidth thus they can deny the claim of throttling. In my personal setup, I have a backup set of currently 25 Oct 3.

The last figure is of course much worse as CrashPlan was unable to backup for a number of days. Even ignoring this data point, the trend is very clear: CrashPlan might not be throttling users but they are surely using other means to reduce bandwidth, this echoes a number of other similar report.

It factors for the size increase of the data set during the period. So what I experience is what every CrashPlan user should expect: if your dataset is big your backup might come to a crawl…. I have, maybe naively, put this comment on their Facebook page but it was removed. I guess they prefer to have only happy users telling about happy stories of their experience with CrashPlan. The fact is: 12 weeks ago CrashPlan was predicting my backup to end in about 4 months, 3 months later it tells me that I should expect another 6 months to complete.

If other experience is right, this time is likely to continuously increase and I might never be able to complete my backup. Still I have paid and I will continue to monitor and to report back my experience.

In the meantime I have completed a 2nd backup my strategy being anyway in redundancy with Amazon Glacier and the same amount of data was backed up in 3 months it just finished. Bottom line: for prospective clients, be careful and think twice if you plan to backup large amount of data! Very interesting review Christian. I am currently doing the research into an online backup solution for about 3TB of data too. I have recently installed crashplan to try out.

Have you had any luck since this reveiw? Would you recommend crashplane or have you found any others that will do the job better? I am also interested. What solution do you finally acquire Rowan?

Christian, did it improve CrashPlan? Hi Christian, thank you for your very detailed and thorough analysis. It reflects my own experience rather precisely. How do you get Crashplan to report weekly? Very disappointing indeed. Of course, it needs to be connected when you want to transfer files to the Crashplan cloud. Hope that helps. Is there a way to use crash plan to do the following. Someone might delete a file from the synology shared folder, can crash plan be used to restore any given file without having to restore the entire synology?

In theory you can do what you have described above. Crashplan allows backing up NAS devices as long as they are mounted. You can specify the file retention policy in the Crashplan client. So if a file gets deleted for how long Crashplan will retain it.

Their upload and download speed are very bad. Maximum upload speed 2 mbps, download speed 4 mbps…. CrashPlan has failed me, big time! I have been paying for the unlimited service, and with a little help from the support staff, set up was relatively easy.

I found out the hard way. My hard drive crashed and when I went to recover my data, there were random folders and files missing. Does Crashplan delete your backed up files from an external hard drive from the cloud if it is disconnected? Hi, Crashplan never deletes your files. CrashPlan deleted all my files without even asking me, even though I had an active CrashPlan subscription 2 years at the time they deleted all my files. They said they had emailed me several emails — well, yeah, all the time.

I am extremely disappointed with this service. They would not even try to work with me to deal with the change in Internet services in CA that I experienced after moving. Had a subscription to CrashPlan and performed the initial back-up and scheduled subsequent back-ups at regular intervals.

When I went to restore them after my hard drive failed last month, CrashPlan claimed I had never backed up my files. In spite of the fact that I get e-mails at frequent intervals assuring me that Crash plan has backed up my files, I was very disappointed to find when I tried to access my data that nothing had been backed up. Further, nothing had been backed up for more than a year and what was backed up was all the nonessential files.

None of my actual data had been backed up. Was this a glithch in a system that normally operates well? Or an example of a serious flaw. I was saved, however!! It turned out I had engaged the parental control function of my computer which created two accounts. The new account was empty, but I had not actually lost my data. It was easily accessed with my parental control password.

I panicked for a good week before I figured this out. This possiblilty never occurred to Crash Plan tech support. And they had no explanation of why this occurred.

I will give another try, but will constantly check out if my data is really available and not take it for granted. Crashplan is fundamentally flawed as a cloud backup solution. In the advent of a computer crash, you are just as likely to lose all your data as be able to recover it with crash plan. It is sad really, because for the first 15 days of testing it looked so good. Then I read the amazon.

Here is a simple test you can perform. Backup lots of data. Say a couple of hundred gigs. Make sure it all shows up for the cloud restore. Now delete a 32 GB folder on your disk.

Let crashplan run for a few days. You should see the folder you deleted on disk is still available for restore. Now uninstall crashplan. Reboot and then reinstall crashplan. At first you will probably see all your data available for restore. Soon though everything will disappear as crashplan syncs. Do not worry it will reappear. You may even have the opportunity to backup some more data. Now leave everything running and go to bed. When you get up in the morning, your restores will just be empty folder.

Run the backups. The backups will run very quickly, as they only need to relink to the data on the server, not re-upload everything… 7. Walla, everything is available for restore, or is it? Look for the 32 GB folder you deleted a few days ago… It will be missing.

So even on a simple reinstall, crashplan can only restore files you already have, unless you do the sequence of operations just right. There are many more failure modes. The basic problem is crashplan will automatically delete items that are not selected for backup from your restore. For an 8TB drive, that might take over a year…. Way to fix this flaw is fairly obvious. They want the autodelete to limit excessive unneeded storage, so they clearly are not going to remove that feature…. However, instead of instantly deleting a folder or file when it is detected as deselected add it to a pending to delete list.

The user can then have a reasonable period, say 30 days, to remove the folder or file from the list before it is actually deleted. Then crashplan can still delete unneeded data from their server, but not cause users to lose all their data when attempting to restore. I see reports on this type issue as far back as Code42 knows this is a problem exists, but is either incapable, or unwilling to implement a solution.

I think that this happens if you adopt the old computer. If you actually need to restore old data in this way, do NOT adopt the computer.

Let it think it is a new computer, and then restore. I had a computer that died. The drive was encrypted with Bitlocker, and for some reason other computers will not recognize the drive at all. So I would have lost a terabyte of data, but I recovered it all by restoring from CrashPlan. I did this without ever adopting the old computer.

Once I was done, I adopted the old computer with a new laptop, and pretty much immediately the old stuff disappeared. It should definitely not work this way, and code42 should fix this as soon as possible, but as long as you avoid adopting you can recover your old files.

This is shockingly bad. If your data is stored off your computer e. Well its not true. Make sure that during adopt new computer, your previous file structure in intact in the new PC. I did this when I upgraded my old PC to newer one. Please follow a proper backup policy. Crashplan should be your last resort to restore files. So I am giving 5 stars in the categories I would like to raise in my previous review. OK this should raise it back to the right average. It leads to corrupt cache files and such.

In the end that is a horribly bad problem, in that users are of course going to trying and fix those things themselves. They are just as likely to accidentally erase all there data as restore it in their attempts. Hence the really bad reviews on amazon. However, if one happens to contact technical support first, they can walk you through the steps to fix things and avoid this happening. Not the best, not the worse. It can do the right thing, but it takes some manual intervention… In my scenario no data was lost, because I was wise enough not to mess around with settings I already knew caused data loss from my previous experiments.

I will probably to a full system replacement test next. I have an old laptop, and I can pretend like that is a new computer to replace a dead one. It is part of a multi-backup strategy. I have my local backups which normally is all I need. However, by the time I need to restore, it will probably be a new version of the software. I downloaded the software onto my computer. I have never had this problem before. I then called customer service and waited for 15 minutes before someone answered the phone.

The technical customer service representative told me they would have to get a technician. No technicians were available and I was told to fill out a ticket. I had literally purchased the software not more than 30 minutes ago. After realizing that I was going to have to fill out a ticket for a piece of software that had been purchased not more than 30 minutes ago I asked the representative to cancel my subscription.

He was very nice about it. In the meantime, be prepared to spend a significant of your time getting this to work. I would download the free trial. If it does not install easily then simply move on and look at something else such as Dropbox.

I have never had any issues with Dropbox the entire time I have used it. Best of luck to the company, but my recommendation is to be wary of purchasing this product. No real problem with it. Greg Barbosa. Code42, the company behind CrashPlan has officially announced that as of today they are pulling out of the consumer market. CrashPlan for Home users will have to begin migrating away from the service as it will no longer be available starting in October of Effective August 22, , Code42 will no longer offer new — or renew — CrashPlan for Home subscriptions, and we will begin to sunset the product over several months.